The new Ask Anything tab in Helpdesk allows users to submit any custom query related to ticket operations. The AI interprets free-form questions intelligently and returns accurate, contextual insights.
Key Updates
Custom Queries
Users can now ask any question beyond the predefined set. AI analyzes the query in context and provides relevant answers based on tickets, workflows, and support data.Graphical Data Display
When applicable, AI automatically generates charts to represent trends, comparisons, and performance metrics, helping teams grasp patterns at a glance.Flexible & Insightful
Responses combine textual explanations and dynamic visualizations, giving teams actionable insights without extra navigation or manual analysis.
This enhancement empowers teams to explore helpdesk data more flexibly, uncover trends, and make faster, data-driven decisions.