AI-powered Features for Ticket Comments

These features will streamline ticket management, enabling better communication, and simplifying the process for users. You can now translate, expand, or clarify ticket comments with the power of AI.

1. Translate Ticket Comments to Any Language via AI:

• A new feature has been added to the ticket comment section that allows users to translate comments into any language using AI.
• When you click the "Translate to any language via AI" option in the AI dropdown, the selected comment will be sent to an AI microservice for translation. The translated version will then appear as the expanded comment in the desired language.

2. Expand Comment via AI:

• The "Expand via AI" option has been added to the comment section under the AI dropdown.
• This allows users to expand a comment. When clicked, the message will be sent to the AI microservice, which will return an expanded version of the comment for clarity.

3. Make Ticket Comments Clearer via AI:

• Another new feature added to the AI dropdown is the "Make it clearer" option.
• By selecting this option, users can trigger AI to clarify the comment. Once clicked, the AI microservice processes the message and returns a clearer version of the comment to help better understand its intent.