Customize Helpdesk Card Fields

A new feature has been introduced to improve ticket management across Grid View, Split Pane View, and Kanban Board, allowing users to customize their help ticket cards to better suit their workflow. Users now have the flexibility to choose which types of data they want to display on their ticket cards and in what order the fields appear. This personalisation enhances the user experience by offering greater control over the information they need to prioritize.

Easily Activate/Deactivate Card Fields

With this new feature, users can easily activate or deactivate specific card fields, and these changes will be immediately reflected in the Grid View, Split Pane View, and Kanban Board. The process is straightforward, with users being able to select or deselect fields using simple toggle buttons. Additionally, fields can be reorganized or hidden entirely based on user preferences, giving them the ability to streamline their view and focus only on the most relevant information.

Customize the Order of Fields

In addition to activating or deactivating fields, users can also customize the order in which the activated fields are displayed on their ticket cards. By simply dragging and dropping the fields vertically, users can arrange the cards in a way that best fits their workflow. These personalized settings will be reflected across all views — Grid View, Split Pane View, and Kanban Board — ensuring consistency and ease of use. This added flexibility helps users optimize their ticketing process and increases efficiency by allowing them to focus on what truly matters.