Enhanced Knowledge Base Articles In Helpdesk

The Knowledge Base module has been enhanced with new options for article management, improving efficiency and usability for content editors. These additions make it easier to share and preview articles before publishing.

Key Updates:

• Copy Article Link:

  • A new copy icon is now available in the article show page.

  • With a single click, users can copy the direct article link for easy sharing.

• Preview Articles Before Publishing:

  • A preview icon has been added in article edit mode.

  • Clicking it opens the article in preview mode, displaying how it will appear on the show page.