New enhancements have been introduced to People Tags to provide better control over tag visibility and enable more powerful automation within Helpdesk module.
Key Updates:
Tag Visibility Control
A new toggle has been added for each People Tag under Company Settings, allowing administrators to hide specific tags from user profiles. This helps keep user-facing profiles clean and relevant while managing internal classifications more effectively.
Admin & Agent Visibility
Even when a tag is hidden from user profiles, it remains visible to admins and agents. This ensures internal teams retain full context and visibility without exposing unnecessary information to end users.
Helpdesk Automation with People Tags
Helpdesk automation has been enhanced with a new trigger based on People Tags. You can now create automated workflows that trigger when a ticket is created by a user with a specific People Tag.
Conditional Actions Based on Tags
With this new trigger, teams can automatically perform actions — such as updating fields, assigning tickets, or applying workflows — based on whether the ticket creator has a defined People Tag.
These improvements provide greater flexibility in managing user visibility while enabling smarter, more context-aware automation across your Helpdesk workflows.