---
title: "Enhanced People Tags Visibility & Automation"
slug: "enhanced-people-tags-visibility-automation"
updated: 2026-03-18T20:43:33Z
published: 2026-03-18T20:43:33Z
canonical: "docs.gogenuity.com/enhanced-people-tags-visibility-automation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gogenuity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enhanced People Tags Visibility & Automation

New enhancements have been introduced to **People Tags** to provide better control over tag visibility and enable more powerful automation within Helpdesk module.

### **Key Updates:**

#### **Tag Visibility Control**

A new toggle has been added for each People Tag under Company Settings, allowing administrators to hide specific tags from user profiles. This helps keep user-facing profiles clean and relevant while managing internal classifications more effectively.

#### **Admin & Agent Visibility**

Even when a tag is hidden from user profiles, it remains visible to admins and agents. This ensures internal teams retain full context and visibility without exposing unnecessary information to end users.

#### **Helpdesk Automation with People Tags**

Helpdesk automation has been enhanced with a new trigger based on People Tags. You can now create automated workflows that trigger when a ticket is created by a user with a specific People Tag.

#### **Conditional Actions Based on Tags**

With this new trigger, teams can automatically perform actions — such as updating fields, assigning tickets, or applying workflows — based on whether the ticket creator has a defined People Tag.

These improvements provide greater flexibility in managing user visibility while enabling smarter, more context-aware automation across your Helpdesk workflows.