Genuity Local Help Center Desktop App

Installation using Microsoft Intune

Step 1: Login Microsoft Intune admin account.

Step 2: Go to (1)Apps(Line of business) -> (2)All Apps(Line of business) and click on (3)Add(Line of business).

Step 3: Select (4)App type(Line of business) from drop down and click on (5)Select(Line of business).

Step 4: In the App Information section click on Select app package file and add your app package file(HelpCenter setup.msi) and click OK.

Step 5: After selecting the file add remaining information and click Next.

Step 6: In Assignments sections click on Add group or Add users or (6)Add devices(Line of business) and select users on which system you want to install the desktop app and click Next.

Step 7: Review your information and click on Create and it will create your desktop app.

Step 8: To download the MSI file:

Go to Genuity Help Desk → Settings → Desktop Help Center → Install via MS Intune

Click on Download MSI for MS Intune

Uninstallation using Microsoft Intune

Step 1: Login Microsoft Intune admin account.

Step 2: Go to Apps -> Windows click on Genuity Help Center.

Step 3: In Properties section click on Assignments Edit. In Unistall sections click on Add group or Add users or Add devices and select users on which system you want to uninstall the desktop app and click Review + Save.

EXE Download via Email

Step 1: In the Desktop App section, click on EXE Download via Email.

Step 2: Select a user from Select the users you want to send the app to dropdown

Step 3: Click on the Send button after selecting user

Installation using the Command Prompt or PowerShell

Step 1: In the Desktop App section, click on Install via PowerShell.

Step 2: Click on Generate the PowerShell Script.

Step 3: Open the cmd or powershell as an administrator.

Step 4: Copy the script from Desktop App Installation Command section and paste it on cmd or powershell. And if you want to install the app silently than copy the script from the Desktop App Silent Installation Command section.

Step 5: Press Enter, it will start the setup process.

EXE Download

Step 1: In the Desktop App section, click on EXE Download.

Step 2: Click on the Download button.