---
title: "Help Desk: Email Settings & Mailboxes"
slug: "help-desk-email-settings-mailboxes"
updated: 2025-11-24T10:24:08Z
published: 2025-11-24T10:24:08Z
canonical: "docs.gogenuity.com/help-desk-email-settings-mailboxes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gogenuity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Desk: Email Settings & Mailboxes

This feature enables seamless **inbound and outbound communication** directly from your connected email accounts. This update helps streamline ticket creation, replies and notifications.

### Key Updates

#### Inbound Emails

Easily connect your **Microsoft Outlook** email accounts to automatically convert incoming messages into Help Desk tickets.

**Supported setup:**

- **Outlook (Inbound):** Simply select the Outlook inbound tab, then log in and authorize your account when prompted. Once authenticated, that email address will be linked to your form for automatic ticket creation.

**Note:** Each inbound email address can be linked to only one form. To connect multiple forms, use unique email addresses for each.

#### Outbound Emails

Send Help Desk notifications directly from your own email server for a more consistent and professional communication flow.

**Supported setups:**

- **Microsoft Outlook (Outbound):** Select the Outlook outbound tab and sign in to your account when prompted. Once authorized, outgoing Help Desk emails will be sent from that address.
- **Custom Email (Outbound):** Choose the custom outbound tab and manually enter your SMTP server details, port number, credentials, and encryption settings. Before saving, a test email will automatically be sent to confirm configuration.

### Streamlined Communication

With these **Microsoft Outlook (Inbound & Outbound)** and **Custom (Outbound)** options, you can now manage all Help Desk communications more efficiently—right from your existing email infrastructure.

![](https://cdn.document360.io/844293c9-d6e0-41f9-b730-cfe3d9ada6f2/Images/Documentation/Screenshot from 2025-11-12 15-44-51.png)

![](https://cdn.document360.io/844293c9-d6e0-41f9-b730-cfe3d9ada6f2/Images/Documentation/Screenshot from 2025-11-12 15-45-17.png)