Help Ticket Custom Form Preview

The Help Ticket Custom Forms preview experience has been updated to provide users and agents with a modern, interactive view of tickets created through custom forms. These updates improve clarity, usability, and accuracy in visualizing ticket submissions.

Key Updates:

Modern Internal (Agent) Preview

The Internal tab now displays a modern preview of tickets as they would appear when created from the custom form. Agents can easily see the final ticket layout, ensuring clarity and reducing errors in ticket handling.

Updated Help Center (User) Preview

The Help Center tab continues to show how the custom form will appear to end users, providing a faithful representation of the user experience for form submission.

These enhancements deliver a more intuitive and realistic preview experience, helping both agents and users understand the form’s impact and improving overall workflow efficiency.