---
title: "Help Ticket Custom Form Preview"
slug: "help-ticket-custom-form-preview"
updated: 2025-11-27T12:10:23Z
published: 2025-11-27T12:10:23Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gogenuity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Ticket Custom Form Preview

The Help Ticket Custom Forms preview experience has been updated to provide users and agents with a modern, interactive view of tickets created through custom forms. These updates improve clarity, usability, and accuracy in visualizing ticket submissions.

**Key Updates:**

**Modern Internal (Agent) Preview**

The Internal tab now displays a modern preview of tickets as they would appear when created from the custom form. Agents can easily see the final ticket layout, ensuring clarity and reducing errors in ticket handling.

**Updated Help Center (User) Preview**

The Help Center tab continues to show how the custom form will appear to end users, providing a faithful representation of the user experience for form submission.

These enhancements deliver a more intuitive and realistic preview experience, helping both agents and users understand the form’s impact and improving overall workflow efficiency.