Helpdesk Projects

Projects have been introduced in the Helpdesk module under Task Management to help teams group related tickets and information under a single objective. This enhancement improves organization, visibility, and collaboration when working on larger or more complex initiatives.

Create and Manage Project Hierarchies

Users can now create multiple child projects and tickets within a specific project, allowing larger goals to be broken down into smaller, manageable tasks while keeping all related work organized in one place.

Project Configuration

Each project can be customized based on workflow requirements. Users can set the status, priority, and assignee for a project, making it easier to reflect ownership, urgency, and progress at a glance. This flexibility ensures projects align seamlessly with existing ticket management processes and team responsibilities.

Rearrange Projects and Tickets

Users can rearrange child projects and tickets within a project, allowing teams to prioritize work visually and restructure their project layout as requirements evolve, helping them stay agile and focused.

Advanced Project Filtering

Users can now filter projects based on status, priority, and assignee, making it easier to quickly locate relevant projects and focus on what matters most at any given time.

Project Tickets Filtering

A new “Project Tickets” filter has been introduced on the tickets index page. Project related tickets will appear on the index page only when this filter is applied, allowing users to easily distinguish between standalone tickets and project based work. This filter ensures a cleaner and more targeted ticket view when managing project related tasks.

Project Deletion with Data Cleanup

When a project is deleted, all associated child projects and tickets are removed as well, ensuring complete data cleanup and preventing orphaned records.