Helpdesk Quick Views Enhancements

The Quick Views experience in Helpdesk has been redesigned to give users more flexibility, better organization, and improved control over how they view and interact with tickets. These enhancements make it easier for teams to personalize their workspace, collaborate efficiently, and navigate tickets in the layout that suits them best.

Key Updates:

Pin/Unpin Quick Filters

Users can now pin their most frequently used Quick Filters for instant access. Pinned filters stay at the top section, helping users streamline navigation and reduce effort when switching between views.

Share Quick Filters with Company Users

Quick Filters can now be shared with other team members. This ensures consistency in workflows, allowing teams to standardize views, collaborate more effectively, and ensure important filters are visible to everyone who needs them.

Choose Ticket Layouts (Grid, List, Split Pane, Kanban)

Users can select from four layout options; Grid, List, Split Pane, or Kanban to view tickets in the format that best matches their working style.

Apply Sorting to Quick Views

Users can now apply sorting preferences within Quick Views to order tickets based on key fields such as priority, ticket number, or other attributes helping teams to quickly focus on what matters most.