Out of Office Tickets Reassignment Migration

The Out-of-Office (OOO) tickets reassignment feature has been migrated from Automated Tasks to Helpdesk Settings for a more streamlined and centralized configuration experience.
A new Out of Office tab has been added under Helpdesk Settings, making it easier to manage and control how tickets are reassigned when agents are unavailable.

Key Updates

• Migration from Automated Tasks
  The existing OOO reassignment setup has been moved from Automated Tasks to Helpdesk Settings, simplifying configuration and maintenance.

• New “Out of Office” Tab
  A new tab is now available in Helpdesk Settings, allowing users to easily view and update OOO reassignment rules.

• Simplified Configuration
  Managing OOO behavior no longer requires task-based setup — it’s now handled directly through Helpdesk Settings for a cleaner, more consistent experience.