---
title: "Out of Office Tickets Reassignment Migration"
slug: "out-of-office-tickets-reassignment-migration"
updated: 2025-10-23T16:42:22Z
published: 2025-10-23T16:42:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gogenuity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Out of Office Tickets Reassignment Migration

The Out-of-Office (OOO) tickets reassignment feature has been migrated from **Automated Tasks** to **Helpdesk Settings** for a more streamlined and centralized configuration experience. A new **Out of Office** tab has been added under Helpdesk Settings, making it easier to manage and control how tickets are reassigned when agents are unavailable.

### Key Updates

- **Migration from Automated Tasks** The existing OOO reassignment setup has been moved from **Automated Tasks** to **Helpdesk Settings**, simplifying configuration and maintenance.
- **New “Out of Office” Tab** A new tab is now available in **Helpdesk Settings**, allowing users to easily view and update OOO reassignment rules.
- **Simplified Configuration** Managing OOO behavior no longer requires task-based setup — it’s now handled directly through Helpdesk Settings for a cleaner, more consistent experience.

![](https://cdn.document360.io/844293c9-d6e0-41f9-b730-cfe3d9ada6f2/Images/Documentation/Screenshot from 2025-10-14 21-11-13.png)