A new automation trigger has been introduced in helpdesk to streamline ticket handling when users are marked as Out of Office. When this trigger is configured, all active tickets assigned to those users will be automatically reassigned to the user(s) defined in the automation rule.
This enhancement ensures that no active tickets are left unattended when a team member is unavailable. By automating this process, support teams can prevent delays, maintain ticket ownership, ensure SLA compliance, and minimize manual intervention, keeping operations smooth even when staff is unavailable.