Public Help Center Customization

The Public Help Center has been significantly enhanced to give users far greater creative control and flexibility over their Help Center design and presentation. This update focuses on empowering teams to deliver a fully branded, user-friendly, and visually appealing support experience. With new customization options, users can now modify the layout, colors, and text content with ease, ensuring their Public Help Center aligns perfectly with their organization’s tone, branding, and visual identity.

Key Updates:

Rich Visual Customization:

• Introduced the ability to set a custom background image for the Public Help Center main pagee header, allowing users to add personality and branding through imagery.

• The new background customization helps create a more inviting and professional look, making the Help Center consistent with the company’s overall design language.

Comprehensive Text Personalization:

• Added multiple text customization options for improved flexibility and brand alignment:

  • Header Title and Description (Main Page): Easily define your own titles and descriptions to greet users and introduce your Help Center.

  • Header Title and Description (Report an Issue Page): Customize messaging specifically for users reporting issues, offering clarity and reassurance.

  • Button Labels: Personalize “Submit a Request” and “Open a Help Desk Request” buttons text to better fit your support tone or workflow.

  • Browser Title Text: Set a custom browser tab title to strengthen branding and enhance navigation for users.

Expanded Color Controls:

• Gain full control over the color scheme to ensure harmony with your brand palette:

  • Header Title and Description Colors (Main Page): Adjust text colors to complement your chosen background and improve readability.

  • Header Title and Description Colors (Report an Issue Page): Tailor the visual tone for each page to maintain design consistency across different sections.

  • Button Text Colors: Customize button label colors for contrast, accessibility, and a visually appealing user interface.

These new capabilities collectively enable a more personalized, cohesive, and accessible Public Help Center design. Teams can now ensure that every visual and textual element reflects their brand voice, resulting in a more polished and professional user experience that strengthens customer trust and engagement.