6328
  • 30 Jul 2025
  • 1 Minute to read
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6328

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Article summary

Revamped Helpdesk filters

New filter options improve ticket management by making it easier to locate and focus on the most relevant tickets.

  1. Improved Ticket Organization:
    Filters are now grouped into categories like Company, Workspace, Priority, and Status, making it easier to find the tickets you need. You can sort tickets by company, workspace, and status (Open, Closed, In Progress), and focus on tickets based on priority (Low, Medium, High).
  2. Flexible Time and SLA Filters:
    Easily filter tickets by timeframes like Created Today, Created This Week, or Recently Closed. You can also manage time-sensitive tickets with SLA filters, such as Overdue, Due Today, or Due Tomorrow, helping you stay on top of important deadlines.
  3. Advanced Sorting with Smart Filters:
    Use Smart Filters to sort tickets based on specific attributes like Asset, Vendor, Location, and more. This gives you precise control over which tickets to focus on.
  4. Customizable & Convenient Views:
    Customize your filters by adding, removing, and reordering them to suit your needs. You can also save your custom setups and choose between list or grid views, offering you flexibility and better organization.

Added functionality to fetch locations from Google sync

Location data is now automatically pulled from Google Workspace during user sync. The Cost Center field used in Google is directly mapped to the location field in the system, ensuring accurate and up-to-date location information for all synced users.


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