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Added Helpdesk Split-pane view

Split-Pane View has been added to enhance efficiency and streamline the ticket management experience.

1. Smoother Updates:
   When you update ticket details (like description or status), the entire ticket list won’t refresh anymore. This means you can keep working without any interruptions.
2. Better Sorting:
   If a ticket changes its status (like moving to a different section), the list will automatically adjust without making you lose your place.
3. Keep Your Ticket Open:
   Even when you update a ticket, the details you’re working on won’t disappear. You can stay focused and continue working on the same ticket.
4. Help Center Button:
   We’ve added a new "Help Center Ticket" button. Now, you can click it to open the ticket in full-screen mode for a better, larger view.
5. Ticket Stats:
   If no ticket is open, you’ll see important ticket stats on the right side of the screen to keep you updated on ticket activity.

Custom Surveys

Custom Surveys are now available, allowing customers to provide personalized feedback after a ticket is closed.

1. Create Custom Questions:
   You can now create your own questions to ask customers after they close a ticket. Whether you want to ask for a rating, feedback, or specific comments, it’s fully customizable.
2. Choice-Based Questions:
   Create multiple-choice questions where customers can select from predefined options (e.g., “Great”, “Not so good”). You can also assign a score to each choice for easier analysis.
3. Rating System:
   Use the star rating system for customers to rate their experience with a simple 1–5 star scale. This gives a quick overview of customer satisfaction.
4. Short Text Feedback:
   Allow customers to leave detailed comments with a short text box. This can be used for personalized feedback or suggestions.
5. Thank You Message:
   After the customer submits their feedback, you can set a custom thank you message to show appreciation for their time.
6. Survey Previews:
   You can preview your survey to see exactly how it will look to your customers before sending it out.

Contracts Calendar

A new Contract Calendar feature is introduced in the Contracts Module to simplify managing and tracking contracts.

1. Easy Access and Multiple View Options:
   A Calendar tab has been added next to Contracts, giving you quick access to your contract schedules. You can now choose between three views: Day View, Month View, and Year View, making it easy to manage your contracts based on your preferred timeframe.
2. View More Contracts with Day View:
   In Day View, if there are more than 3 contracts on a specific day, an arrow icon will appear. Clicking the arrow will open a modal showing the full list of contracts for that day.
   You can easily exit the day view using a "Close" icon.
3. Monthly Contract:
   The Monthly Contracts tab allows you to quickly access contracts that are set to expire or are relevant for the upcoming month, helping you stay organized and plan ahead.
4. Navigation, Search, and Filters:
   You can search by Contract Name or Vendors to quickly find specific contracts.
   Use the Backward and Forward buttons to navigate through the calendar, and the Export button to download your contract data for reporting or offline use.
5. Streamlined Calendar Experience:
   The Grid/List view toggle has been removed, giving you a cleaner, more focused calendar view.

Added Knowledge-base Article Import/Integrations

MS Word

1. Upload and Integration:
   Upload Microsoft Word documents (.docx) up to 25MB, and automatically add the content to the Knowledge Base.
2. Security and Error Handling:
   Files are scanned for security, and an error message will appear if the file exceeds the size limit.

Made status draggable (re-orderable) like Priority

Status options in custom forms can now be reordered just like priority options, allowing greater control over their display order. Additionally, status colors can be edited even when the status is already in use, making it easier to maintain visual consistency across forms and workspaces.

Made users with basic access able to access articles

Basic access users can view only their own tickets, but internal Knowledge Base articles and FAQs are also accessible if they’re assigned to the user’s company. Public visibility is no longer required, allowing secure access to important support content and improving the overall user experience.