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Add Work Hours Module in HD Settings

1. The Helpdesk settings page now includes a dedicated section showing your organization's working hours. This section is read-only and automatically reflects the work hours configured in your main Company Settings.
2. Any updates made to work hours at the company level will instantly appear in the Helpdesk module—no need to update them separately—ensuring consistency across all scheduling and SLA-related configurations.

Add Filtering for Knowledge Base Articles

1. Knowledge Base articles can now be filtered by Visibility (Public, Customer-Gated, Private), Created By, and Status, making it easier to find specific content.
2. Filters support multi-select options with a smooth, dynamic pill-style design—just like the Helpdesk filters—helping users quickly access the most relevant and up-to-date information with no performance lag.

Auto-save added for Kanban column positions and visibility

Kanban board preferences now stay saved automatically to improve workflow continuity. Column order and visibility settings are saved without requiring manual action, ensuring that your layout remains consistent even after refreshing the page or navigating away. This enhancement provides a more seamless and personalized experience when managing tickets through the Kanban view.

Added manual dismissal option for notifications

A new enhancement allows users to manually dismiss pop-up notifications using a close (X) icon. This change addresses usability concerns where notifications could obstruct workflows, especially during ticket handling. The update improves overall efficiency by giving users more control over their interface, helping them stay focused and productive without having to wait for messages to disappear automatically.

Added functionality to match group name in automated tasks

Automated task handling has been enhanced to support group name matching when tickets are updated through form field events. Previously, matching was limited to individual user names. With this update, both people and group names can now trigger relevant task actions, allowing for more flexible and accurate automation across teams.

Added department field for bulk assets update

The department field in the Bulk Update Asset modal has been upgraded from a manual text input to a dropdown menu. This change helps ensure consistency by allowing users to select only from the existing list of departments, reducing typing errors and improving data accuracy. The dropdown pulls department names directly from the Departments module, making bulk updates easier, faster, and more reliable.

Updated the staff cards in the Company setting to show the exact source

Staff cards in Company Settings now offer clearer identification of user sources. Instead of displaying a generic label, the cards now show specific icons or labels based on how each user was added.

1. Users added via Google or Microsoft display their respective logos for easier recognition.
2. Manually added users show a "Manual" label, while imported users display "Import".
3. This update enhances visibility into user origin, improving overall team management.

Implemented a loading mechanism on the Asset Index page

The Asset page now has a clearer and more consistent loading animation, just like the Help Desk page. Instead of the three small bouncing dots, users will now see a proper loading indicator that makes it easier to know when data is loading. This update makes the experience more user-friendly and visually aligned across different parts of the platform.