---
title: "Restrict Category Creation for Basic Access Users"
slug: "restrict-category-creation-for-basic-access-users"
updated: 2025-07-31T17:00:55Z
published: 2025-07-31T17:00:55Z
canonical: "docs.gogenuity.com/restrict-category-creation-for-basic-access-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gogenuity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Restrict Category Creation for Basic Access Users

- The "Add New" option for creating help desk categories will now only be visible to Admins and Agents.
- Basic access users will no longer be able to create new categories from the ticket interface.