---
title: "Save Ticket Summaries and Shareable Link Functionality"
slug: "save-ticket-summaries-and-shareable-link-functionality"
updated: 2025-07-31T17:11:59Z
published: 2025-07-31T17:11:59Z
canonical: "docs.gogenuity.com/save-ticket-summaries-and-shareable-link-functionality"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gogenuity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Save Ticket Summaries and Shareable Link Functionality

A new functionality to enhance your workflow and collaboration within the help desk module:
1. **Save AI-Generated Ticket Summaries:**
You can now save AI-generated ticket summaries for future reference. This allows you to keep track of all the ticket information in a more streamlined way.

2. **Shareable Link for Summaries:**
A new feature has been added to generate a shareable link for each saved summary. This makes it easier to share ticket information with other team members for better communication and collaboration.