Asset Audit feature has been introduced in the Managed Assets module, enabling teams to efficiently verify asset ownership, track audit status, and improve overall asset accountability. Create & Manage Asset Audits Users can now create audits for both owned and unowned

Local Help Center Desktop App is a powerful addition to Genuity’s IT Help Desk ecosystem. This desktop app is designed specifically for end users, allowing them to easily access IT support right from their computers without the need to

The export process has been enhanced for Locations, People Vendors, SaaS App & Telecom modules, to provide a more seamless and transparent experience for users. With the new improvements, users can now track the status of their exports in real-time

New enhancements have been introduced to the Asset Audit experience to improve flexibility, visibility, and ease of use when managing audits. Key Updates The Asset Audit feature has been upgraded to provide more control and better visibility during audit workflows

Implemented the Mac Agent Auto-Updates feature in the Managed Assets module under the Discovery Tools section. This feature provides centralized control over Mac Agent updates, ensuring company agent devices stay up to date while allowing flexibility for individual user

New enhancements have been introduced to People Tags to provide better control over tag visibility and enable more powerful automation within Helpdesk module. Key Updates: Tag Visibility Control A new toggle has been added for each People Tag under Company

This release includes the following items List View Enhancements Export Enhancements Assets Integrations Enhancements Helpdesk Email Templates Enhancements Subscription Plan Review Enhancements

This feature enables teams to quickly generate fully functional forms using simple text prompts. This enhancement simplifies the process of building both Simple Forms and Multi-Step Wizard Forms , reducing manual configuration while allowing users to customize every aspect of

Key Updates Enhancements have been made to simplify how attachments are added and accessed within asset records. Add Attachments from Asset View Page Users can now upload attachments directly from the Asset’s show page. Previously, attachments could only be

The Workspace filtering experience in the Ticket Index and Quick Views has been enhanced to provide improved flexibility and better multi-company support. This update is designed to make navigation and filtering more intuitive for users managing tickets across multiple

External APIs has now been introduced in the system for the Helpdesk, Managed Assets , and Contracts modules. These APIs enable organizations to seamlessly integrate their data with third-party applications, automate workflows, and build custom integrations tailored to their business

The list view experience for Phone Numbers & IP Addresses has been improved to provide users with greater flexibility and control over how data is displayed and analyzed. These updates enhance usability, customization, and efficiency when working with large datasets. Key

1) Installation using Microsoft Intune Step 1: Login Microsoft Intune admin account. Step 2: Go to (1) Apps (Line of business) -> (2) All Apps (Line of business) and click on (3) Add (Line of business). Step 3: Select (4) App

The Assets Integration module has been enhanced with a significant improvement that streamlines how teams manage their integration credentials. Previously, updating credentials required disabling the integration first, leading to unnecessary downtime and temporary data interruptions. With this update, users can

The list view experience for Telecom Providers has been improved to provide users with greater flexibility and control over how data is displayed and analyzed. These updates enhance usability, customization, and efficiency when working with large datasets. Key Updates: Column

You can now send Custom Surveys via Broadcast, in addition to Email. This allows Agents and Admins to include survey links directly within broadcast emails. How to Send a Custom Survey via Broadcast Open the Broadcast modal from Helpdesk module

The Users Custom Form has been enhanced with an important upgrade to the Department field, making it more structured and aligned with company-wide data. This update replaces the previously free-text approach with a standardized selection mechanism, improving consistency

The Help Ticket “Require to Close” modal has been enhanced to provide a more streamlined and efficient user experience. This update simplifies the ticket closure process by allowing all entered information to be saved and submitted through a single action

The Child Company Management module has been enhanced with new tag management capabilities, enabling organizations to maintain greater consistency across their company hierarchy. This update allows parent companies to distribute standardized Asset and People tags to their child companies, ensuring

Transform your helpdesk custom forms with our new Form Type Conversion feature. Switch between Simple Forms and Multi-step Wizards to match your workflow needs. Key Features: Form Type Conversion Users can now convert helpdesk custom forms between two types