Similar Articles (AI-Powered)

The Similar Articles (AI-Powered) feature enhances knowledge discovery by automatically displaying related articles within the Resources → Knowledge Base Articles section. This helps users quickly find relevant information and explore connected topics without additional searching.

Key Updates

GenAI-Powered Search
Our GenAI scans and surfaces similar articles, displaying a clear “X similar articles found” message to indicate the number of matches.

Interactive Dropdown
Similar articles are listed in an easy-to-navigate dropdown menu. Each article can be opened in a new tab with a single click, allowing users to explore related resources without leaving the current page.

This enhancement, available on each article’s show page, helps users discover relevant knowledge faster, improving productivity and promoting better content reuse across the platform.