---
title: "SLA Email Enhancement"
slug: "sla-email-enhancement"
updated: 2025-10-23T16:42:28Z
published: 2025-10-23T16:42:28Z
canonical: "docs.gogenuity.com/sla-email-enhancement"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gogenuity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SLA Email Enhancement

A validation has been added to ensure that the `{ticket_number}` placeholder is included in every SLA email body. This guarantees that all SLA notifications contain the correct ticket reference for better clarity and tracking.

### **Key Updates:**

- **Required Placeholder** Users must now include `{ticket_number}` in the SLA email body. Without it, the system will not allow saving or sending the email.
- **Improved Accuracy** Ensures all SLA notifications include the correct ticket reference, reducing confusion and improving communication consistency.
- **Better User Guidance** The validation clearly reminds users to add the placeholder, making SLA email setup more reliable and easier to manage.