Integration for Slack
By integrating Slack with the Genuity platform, you can send alert notifications from the Genuity platform to Slack channels in your workspace using automated tasks. Moreover, you can create tickets in your Genuity company from your Slack channels using our slash command, direct message to the Genuity app and also you can add comments to a ticket from the chat thread in your Slack channel.
How to integrate Slack channels
Follow the steps below to integrate Slack with your company at Genuity.
Step 1 - Login to your Slack workspace in your browser.
Step 2 - Login to your company at Genuity and go to the Settings tab in Help Desk.
Step 3- Go to the Connectors tab, click on Connect Channel of Slack box and click on the Add to Slack button.
.png)
.png)
Step 4 - Select your workspace from the dropdown and then select the specific channel which you want to integrate with Genuity and then click the Allow button.
You’re all done. Now you can see the integrated channels list under the Slack Connectors tab in Help Desk Settings.
.png)
If your channel is private then you have to follow a few more following steps:
1- Click on three dots at the top right, and then Edit settings.
.jpg)
Click on Integrations and then Add an App button.
3- A new page will be opened and you will see the Genuity app there. Just click on the Add button and you are good to go now.
NOTE: If you use the/genuity help command in a private channel in which the Genuity app is not added then the following message will be shown:
Features
You will avail following 5 features on integrating Slack channels:
Send messages to Slack from automated tasks
Create a ticket with the Slash command
Create a ticket with a message shortcut
Create a ticket with a global shortcut
Add comments to tickets from message shortcuts/actions
Send messages to Slack from automated tasks
You can send a Slack message while creating/updating automated tasks.
1. Go to Automation tab then create new or update
.png)
2. Select mention trigger
3. In action tab select Send a slack message, then select linked channel.
.png)