Helpdesk Status & Priorities Central Configuration

An important enhancement has been made in the Helpdesk module to provide users with centralized control over status and priority options in custom forms. This allows for more consistent workflows and easier management across the entire system.

• Centralized Management: All status and priority options can now be managed from a single location in the Helpdesk Settings. Changes made here automatically apply to all custom forms.

• Add New Options: Users can create new status or priority options, making them instantly available across all forms without the need to configure each form individually.

• Activate or Deactivate Existing Options: Options that are no longer relevant can be deactivated, and active options can be re-enabled as needed, ensuring that only valid choices are available.

• Hide Specific Field Options: Certain status or priority options can be hidden within individual custom forms, allowing forms to be tailored for specific teams or workflows. Hidden or deactivated options will not appear for selection in new tickets, automated tasks, or workflows moving forward.

• Global Consistency: Any update to statuses or priorities in the central configuration immediately reflects across all custom forms, eliminating the risk of inconsistencies or outdated options.

This enhancement simplifies the management of form fields, ensures consistency in ticket handling, and provides greater flexibility in customizing workflows according to team or project requirements.