---
title: "Section Overview"
slug: "sections"
updated: 2021-09-27T13:14:58Z
published: 2021-09-27T13:14:58Z
canonical: "docs.gogenuity.com/sections"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gogenuity.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Section Overview

Below are the main sections shown under help desk:

### Dashboard

Summary of key information for the help desk. Dashboard provides a quick synopsis of the help desk. Some of the information shared is response times, summary of ticket states, assignment breakdowns, and closed ticket summaries.

![Dashboard](https://cdn.document360.io/844293c9-d6e0-41f9-b730-cfe3d9ada6f2/Images/Documentation/dashboard.png)

### Tickets

Lists the tickets for your company. By default, only active tickets are displayed. [See more >>](/v1/docs/viewing-tickets)

### Activities

Shows all activities performed on tickets. [See More >>](/v1/docs/activities)

### Incoming

If emails are received by people not in your company's staff, then the emails are shown in incoming. A ticket can be created from the incoming email, or the email can be discard. The person who sent the ticket can be blocked as well. [See more >>](/v1/docs/incoming-emails)

### Resources

There are numerous resources available to help support staff with commonly occuring issues or to quickly answer tickets. [See more >>](/v1/docs/resources)

### Settings

Settings provides numerous ways for the help desk to be customized and configured. [See more >>](/v1/docs/help-desk-settings)