This feature enables teams to quickly generate fully functional forms using simple text prompts. This enhancement simplifies the process of building both Simple Forms and Multi-Step Wizard Forms, reducing manual configuration while allowing users to customize every aspect of the form.
Create Forms Using AI Prompts
Users can now generate custom forms by simply providing a prompt describing the form they want to create. The AI automatically suggests and adds relevant fields, structure, and configuration.
For example, users can enter prompts such as:
“Create an IT asset request form with fields for device type, justification, department, and approval.”
“Generate an employee onboarding request form with personal details, start date, and equipment requirements.”
“Create a customer support escalation form with priority, category, and issue description.”
The system will generate the form with appropriate fields, labels, and options, which users can further customize as needed.
Support for Simple and Multi-Step Forms
The AI-powered builder supports both:
Simple Forms – Quickly create single-page forms with all required fields.
Multi-Step Wizard Forms – Generate structured forms divided into multiple steps to guide users through complex processes.
Advanced Field Configuration
After generating a form, users can fully customize field attributes, including:
Field labels and field types
Dropdown options and selectable values
Required or optional settings
Field default values
Form name and description
Audience type and access permissions
Agent & End User Field Views
Forms now support separate field visibility for agents and end users. Administrators can configure which fields should appear for each audience, ensuring that sensitive or internal fields remain visible only to agents while end users see a simplified form experience.
Conditional Multi-Step Workflows
For Multi-Step Wizard Forms, users can build advanced workflows by:
Adding and organizing multiple steps
Placing fields within each step
Creating conditional logic between steps
Controlling which steps appear based on user responses
Additional Form Settings
The form builder also includes additional configuration options to further refine how forms behave, including:
Custom audience targeting
Field ordering and layout management
Permission controls
Conditional field behavior
Form-level settings and configurations
Improved Form Creation Experience
With AI-assisted form generation, teams can now build complex forms significantly faster while maintaining full control over customization, permissions, and workflows. This update helps streamline request intake, improve form consistency, and reduce the time required to configure new workflows in the Helpdesk module.