AI Powered Quick Help in Helpdesk

The Helpdesk module has been upgraded with improved AI capabilities, making it easier to access and analyze ticket insights.

• Pre-defined Questions for Quick Insights

  Users can now leverage pre-defined questions designed to provide ticket insights at a glance. These questions cover the most common queries support teams usually need, ensuring quick access to relevant information.

• One-Click Access to Insights

  With just a single click, users can instantly view ticket insights without the need to run manual searches or create custom queries.

• Improved Efficiency and Decision-Making

  This enhancement helps support teams save time, streamline their workflow, and make faster, data-driven decisions by providing instant visibility into ticket trends, workload distribution, and performance metrics.