External APIs has now been introduced in the system for the Helpdesk, Managed Assets, and Contracts modules. These APIs enable organizations to seamlessly integrate their data with third-party applications, automate workflows, and build custom integrations tailored to their business needs. By exposing key data and actions through secure API endpoints, users now have greater flexibility in how they access, manage, and utilize information outside the platform.
Helpdesk APIs
The Helpdesk module now includes a comprehensive set of API endpoints that allow users to access workspace and ticket information programmatically.
Using the Helpdesk APIs, users can:
Retrieve a list of all workspaces
Retrieve a list of all custom forms in a specific workspace.
Get details for a specific workspace or custom form.
Retrieve all tickets within a specific workspace or fetch information for a specific ticket.
Create new helpdesk tickets directly from external applications and services.
These capabilities make it easier to integrate helpdesk operations with customer portals, internal systems, automation platforms, and other third-party solutions.
Managed Assets APIs
New API endpoints have been added to the Managed Assets module, providing external access to asset information and asset management workflows.
Using the Managed Assets APIs, users can:
Retrieve a list of all managed assets or fetch details for a specific asset.
Retrieve all available asset types.
Create new managed assets from external systems.
This functionality enables organizations to synchronize asset data with inventory systems, procurement platforms, monitoring tools, and other business applications.
Contracts APIs
The Contracts module now supports external API access, allowing users to manage contract-related information through third-party integrations.
Using the Contracts APIs, users can:
Retrieve a list of all contracts or fetch details for a specific contract.
Retrieve a list of vendors associated with contracts.
Create new contracts directly through API requests.
These APIs provide greater flexibility for integrating contract management processes with procurement systems, vendor management platforms, and other business-critical applications.
Enhanced Integration Capabilities
With the introduction of these APIs, organizations can now extend the platform beyond its native interface by connecting it with external websites, applications, and automation tools. This enhancement streamlines data exchange, reduces manual effort, and enables more efficient business processes across multiple systems.