Comments Bulk Addition

1. Bulk Commenting Across All Helpdesk Views

We have added the ability to add comments on help tickets in bulk across multiple helpdesk views, including List View, Grid View, Split Pane View, and Kanban Board. This update enables agents to select multiple tickets within any of these views and apply comments to them at once, greatly enhancing productivity. The feature ensures flexibility, allowing agents to work efficiently with different layouts while maintaining a seamless ticket management process.

2. Streamlined Ticket Management and Time-Saving

With this enhancement, agents no longer need to open each ticket individually to add comments. Whether using List, Grid, Split Pane, or Kanban views, they can apply the same comment to multiple tickets in one action. This significantly reduces the time spent on repetitive tasks, especially when similar comments or updates need to be applied across multiple tickets. This reduces the likelihood of errors or missed updates and provides a more efficient workflow for handling high volumes of tickets.

3. User-Friendly Interface and Control

The new bulk commenting feature comes with an intuitive interface, ensuring simplicity and accuracy. Agents can easily select the tickets they want to comment on, input the desired comment, and apply it to all selected tickets. This approach streamlines the process further while ensuring that ticket updates are consistent and accurate across all helpdesk views.