Transform your helpdesk custom forms with our new Form Type Conversion feature. Switch between Simple Forms and Multi-step Wizards to match your workflow needs.
Key Features:
Form Type Conversion
Users can now convert helpdesk custom forms between two types:
Simple Form → Multi-step Wizard: Transform a traditional single-page form into an interactive, step-by-step workflow
Multi-step Wizard → Simple Form: Convert a multi-step workflow back into a streamlined single-page form
Easy Conversion Process
Access the conversion feature via the "Workflow Type" dropdown in the Form Builder
Choose between "Simple Form" and "Multistep Wizard" options
Confirmation modal ensures you're aware of the conversion impact
Smart Field Handling
All form fields are preserved during conversion
Field data and configurations remain intact
Automatic re-ordering may occur to accommodate the new format
Draft Management
If a draft exists for the target form type, you'll be prompted to:
Keep existing draft: Maintain your already existing draft without changes
Convert and replace: Replace the existing draft with the converted form
Form type conversion is now smarter and draft-aware. Users can freely switch between simple and multi-step forms while preserving their work and saving time.