Mark Tickets as Spam

The Helpdesk module has been enhanced with a new feature that allows users to mark tickets created via email as spam. This improvement helps maintain a cleaner and more efficient ticket management system.

When a ticket is marked as spam, the email address of the sender is automatically added to the blocked list, preventing any future ticket creation from that source. Additionally, the marked ticket is automatically archived, ensuring that spam or irrelevant requests do not clutter the active ticket queue.

This enhancement not only streamlines ticket handling but also improves the overall security and productivity of the Helpdesk by reducing unwanted or repetitive email-based submissions.