Similar Tickets (AI-Powered)

The Similar Tickets (AI-Powered) feature helps agents resolve issues faster by automatically showing related tickets the first time a ticket is opened. This provides quick context and references without any manual searching.

Key Updates

1. One-Time Suggestions
   When an agent views a ticket for the first time (excluding closed tickets), AI displays similar tickets automatically.

2. Contextual Insights
   Suggestions are based on the ticket’s subject and description, highlighting past tickets with related issues or resolutions.

3. Streamlined Experience
   Suggestions appear directly within the ticket view for quick reference — no extra navigation required.

This enhancement helps agents identify patterns and reuse previous solutions efficiently.