New Text Replacements in Helpdesk

A new enhancement has been introduced in helpdesk automation with the addition of Assets Tags and Serial Number as text replacements.

With this update, users can now include these replacements while setting up automation rules. Once configured, the automation will automatically fetch and display the corresponding asset details — including the tags and serial numbers — of the impacted devices.

This improvement ensures that automation messages and notifications carry more contextual and device-specific information, helping teams resolve issues faster and with greater accuracy.