A new functionality to enhance your workflow and collaboration within the help desk module:
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Save AI-Generated Ticket Summaries:
You can now save AI-generated ticket summaries for future reference. This allows you to keep track of all the ticket information in a more streamlined way. -
Shareable Link for Summaries:
A new feature has been added to generate a shareable link for each saved summary. This makes it easier to share ticket information with other team members for better communication and collaboration.