Save Ticket Summaries and Shareable Link Functionality
  • 31 Jul 2025
  • 1 Minute to read
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Save Ticket Summaries and Shareable Link Functionality

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Article summary

A new functionality to enhance your workflow and collaboration within the help desk module:

  1. Save AI-Generated Ticket Summaries:
    You can now save AI-generated ticket summaries for future reference. This allows you to keep track of all the ticket information in a more streamlined way.

  2. Shareable Link for Summaries:
    A new feature has been added to generate a shareable link for each saved summary. This makes it easier to share ticket information with other team members for better communication and collaboration.


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