Tickets Search by Creator

The tickets search functionality within the Helpdesk module has been further enhanced to provide users with a more flexible and efficient way to locate tickets.

With this update, users can now search tickets using the creator’s name or email address, in addition to the existing search parameters. This enhancement is particularly useful for support teams handling a large volume of requests, as it allows them to quickly filter and identify tickets associated with a specific user or email origin.

By including the creator’s details in the search criteria, this improvement streamlines the ticket retrieval process, reduces the time spent navigating through multiple records, and enhances overall productivity. It also ensures that agents can respond faster and more accurately to user queries by having immediate access to all tickets raised by a particular individual or email address.