Local Help Center Desktop App is a powerful addition to Genuity’s IT Help Desk ecosystem. This desktop app is designed specifically for end users, allowing them to easily access IT support right from their computers without the need to open a browser or remember a URL.
With this new app, users can create and track tickets, view Knowledge Base articles, and explore FAQs directly from their desktops, providing a seamless and efficient support experience.
Key Features
Create and Manage Tickets
End users can quickly report new issues, view their existing tickets, and stay updated on progress directly through the app..png)
Access to Knowledge Base and FAQs
Users can search and read articles from your organization’s Knowledge Base, helping them find quick answers to common issues without needing to contact IT..png)
Live Chat Messaging (Real-Time Communication)
End users can now communicate in real time through the built-in Live Chat system.
The Local Help Center Desktop App includes an integrated chat panel that allows instant messaging between end users and IT teams. Messages appear immediately inside the app, enabling users to get quick assistance, share details, and follow up on issues without delays.
All conversations are neatly organized within the chat interface, ensuring smoother communication and a more efficient support experience for both users and IT staff
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Streamlined Communication
All interactions are centralized within the app, ensuring IT teams receive accurate, timely information while end users enjoy a smoother experience..png)
Deployment and Distribution
The Local Help Center Desktop App is available for Microsoft Windows operating systems.
IT teams can easily deploy it to end users through multiple methods, including:
Microsoft Intune
Windows PowerShell
Email distribution
Direct download from the Genuity web portal (available to logged-in users)
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